Complimentary shipping on orders over $50 · 30-day easy returns·Details
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WSPPT
FAQ
The questions we hear most, answered.
Last updated: January 2026
Orders
How do I track my order? — Once shipped, your tracking goes to email and appears under Account → Orders. You can also use the Track Order page.
Can I change or cancel my order? — If it hasn't shipped, email support with your order number and we'll sort it out. Most orders ship within a day, so move fast.
I never got a confirmation email — check spam first, then email support with the address you checked out with.
Shipping
When will my order arrive? — Standard: 5–8 business days, free over $50. Express: 2–4 days for $12.99.
Do you ship internationally? — US and Canada today; more coming soon.
Will I have to pay customs? — For US/Canada orders, no.
Returns
What's the return window? — 30 days from delivery, no questions asked.
Who pays return shipping? — You do for change-of-mind returns; we do if the product is defective or our error.
How fast are refunds? — Within 5 business days of the return arriving back.
Accounts & orders history
Do I need an account to buy? — No. Guest checkout works, and your order is still trackable via email.
Why can't I see an order in my account? — Guest orders don't link to accounts automatically. Use Track Order with your email.
Products
Are all products tested? — Yes, every product is quality-checked before it's listed and again before dispatch.
What's your warranty? — Every product carries our 30-day return policy plus a 6-month quality warranty.
